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Customer Service Representative

Location: Louisville, KY

Job Type: contract

Company: IDR

Category: Administrative / Clerical

Job Description Apply Now

IDR is seeking a Customer Service Representative to join one of our top clients in Louisville, KY. This role is perfect for individuals who excel in providing exceptional customer service and are eager to contribute to a dynamic and supportive team environment. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the Customer Service Representative:

• Manage all aspects of customer service, including responding to inquiries via phone and email, processing orders, and providing follow-up services.

• Utilize research skills to troubleshoot and resolve customer issues effectively.

• Handle requests from both internal and external customers, addressing varying degrees of complexity.

• Collaborate with our client's team to ensure a seamless customer experience.

• This is a contract position expected to last until at least February 5, 2026, with a high likelihood of extension or conversion to a full-time role.

Required Skills for Customer Service Representative:

• Strong interpersonal and communication skills.

• Proven customer service experience, preferably in retail or healthcare settings.

• Ability to work onsite in Louisville, KY.

• No degree required, but a background in customer service is highly desirable.

What's in it for you?

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry leading organization

• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now