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Customer Service Representative

Location: La Porte, TX

Job Type: contract

Company: IDR

Category: Administrative / Clerical

Job Description Apply Now

IDR is seeking a Customer Service Representative to join one of our top clients for an opportunity in La Porte, Texas. This role is situated within a utility and energy industry setting, supporting internal sales teams and third-party brokers to facilitate commercial agreements. The position offers a dynamic environment focused on client interaction and operational accuracy.

Position Overview for the Customer Service Representative:

• Support internal sales, pricing analysts, and third-party brokerage partners to enhance business development for commercial agreements.
• Handle daily communications with internal teams and external clients through email, instant messaging, and phone calls.
• Process commercial contracts accurately and efficiently, ensuring all necessary information is included.
• Respond diplomatically to inquiries and resolve issues related to energy transactions.
• Utilize various software systems and portals to support operational activities and special assignments.

Requirements for the Customer Service Representative:

• 2+ years experience working directly with customers in problem solving, issues resolution, or related roles.
• High school diploma, GED, or equivalent math and English skills.
• Basic PC skills with an understanding of Microsoft Office software.
• Excellent verbal and written communication skills, including active listening.
• Strong analytical and problem-solving skills with good judgment and decision-making ability.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Hybrid All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now