Endpoint Coordinator
Location: Rochester, MN
Job Type: contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
IDR is seeking a Endpoint Coordinator to join one of our top clients for an opportunity in Rochester, MN. This role is centered around providing exceptional customer service at a prominent healthcare facility, assisting with endpoint equipment such as laptops and mobile devices. The position involves direct, on-site interaction with customers in a fast-paced environment, ensuring smooth operations and effective resolution of requests.
Position Overview for the Endpoint Coordinator:
- Serve as the first point of contact for customers dropping off or picking up endpoint equipment.
- Assist walk-in customers with loaner laptops, on-the-spot support, and general inquiries.
- Work closely with service technicians to facilitate repair and service processes.
- Proficiently handle customer interactions using MS Office applications.
- Maintain documentation and ticket tracking for customer requests and equipment.
Requirements for the Endpoint Coordinator:
- Excellent Customer Service Skills.
- Some familiarity with Endpoint Equipment.
- Does not need to be able to technically solve issues, but has skillset to provide interaction between customers and service technicians.
- Familiarity and proficiency with MS Office applications.
- High School / GED with four (4) years of experience in project coordination, order fulfillment, or customer service role, OR an Associate's degree with two (2) years of experience in similar roles, OR a Bachelor’s degree with strong computer troubleshooting and problem-solving skills.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
IDR is seeking a Endpoint Coordinator to join one of our top clients for an opportunity in Rochester, MN. This role is centered around providing exceptional customer service at a prominent healthcare facility, assisting with endpoint equipment such as laptops and mobile devices. The position involves direct, on-site interaction with customers in a fast-paced environment, ensuring smooth operations and effective resolution of requests.
Position Overview for the Endpoint Coordinator:
- Serve as the first point of contact for customers dropping off or picking up endpoint equipment.
- Assist walk-in customers with loaner laptops, on-the-spot support, and general inquiries.
- Work closely with service technicians to facilitate repair and service processes.
- Proficiently handle customer interactions using MS Office applications.
- Maintain documentation and ticket tracking for customer requests and equipment.
Requirements for the Endpoint Coordinator:
- Excellent Customer Service Skills.
- Some familiarity with Endpoint Equipment.
- Does not need to be able to technically solve issues, but has skillset to provide interaction between customers and service technicians.
- Familiarity and proficiency with MS Office applications.
- High School / GED with four (4) years of experience in project coordination, order fulfillment, or customer service role, OR an Associate's degree with two (2) years of experience in similar roles, OR a Bachelor’s degree with strong computer troubleshooting and problem-solving skills.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
pay transparency: 22-23/hr W2
#LI-Onsite
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.