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Help Desk

Location: Nashville, TN

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a Help Desk to join one of our top clients for a remote, NIGHT SHIFT opportunity. This role involves providing support and maintenance for the Tennessee Eligibility Determination System (TEDS), including application, infrastructure, and security support. The position supports modernization projects and policy updates related to the state's eligibility and portal systems.

Position Overview for the Help Desk:

• Provide technical support during the night shift for system applications and infrastructure.
• Troubleshoot and triage technical issues, escalating to application support teams as needed.
• Assist with system enhancements, modernization efforts, and policy changes.
• Deliver excellent customer service and professional communication.
• Maintain reliability and professionalism in a fast-paced remote environment.

Requirements for the Help Desk:

• Intermediate ServiceNow knowledge.
• Advanced Help Desk/Service Desk support experience.
• Ability to take calls and triage issues efficiently.
• Knowledgeable with intake and triage processes; CSA certification is a plus.
• Previous tier 1 experience, IVR, and telephony experience preferred.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now