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IT Field Support Technician

Location: Norcross, GA

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a IT Field Support Technician to join one of our top clients for an opportunity in Norcross, Georgia. This role involves ongoing maintenance and support of clinical hardware across multiple hospitals and ambulatory sites in the Atlanta area. The organization operates within the healthcare industry, emphasizing patient care and health technology integration.

Position Overview for the IT Field Support Technician:

• Responsible for the maintenance and repair of WOW carts and associated hardware at hospital and outpatient clinical sites.
• Perform onsite tasks such as locating carts, oiling parts, cleaning cables, and replacing legacy parts as needed.
• Update and track maintenance activities using ServiceNow or similar ticketing systems.
• Travel regularly among multiple healthcare sites within the Atlanta area to perform scheduled and corrective maintenance.

Requirements for the IT Field Support Technician:

• Experience working with WOW carts or similar clinical hardware such as PCs, monitors, batteries, and scanners.
• Ability to perform basic hardware maintenance including cleaning, replacing parts, and cable management.
• Previous experience operating in hospital or clinical environments, with comfort working in patient care areas.
• Reliable transportation and willingness to travel frequently across multiple hospital sites.
• Proficiency in using ticketing/asset management systems such as ServiceNow to document work.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Onsite All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

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