Return To Search

Ops Manager

Location: Nashville, TN

Job Type: contract

Company: IDR

Category: Development and Architecture

Job Description Apply Now

IDR is seeking a Ops Manager to join one of our top clients for a remote opportunity. This role involves overseeing cloud integration support and operational management within a healthcare environment, focusing on service reliability and continuous improvement.

Position Overview for the Ops Manager:

• Manage operational strategy, incident management, and service continuity for cloud-based healthcare systems.
• Lead real-time system monitoring, deployment oversight, and escalation governance.
• Supervise team performance, resource planning, and cross-functional stakeholder collaboration.
• Ensure adherence to SOPs, drive root-cause analysis, and promote operational excellence initiatives.
• Collaborate with vendors and internal teams to support Tenncare cloud integration projects.

Requirements for the Ops Manager:

• Experience with Datapower, MFT, MQ, Splunk, and IBM production support.
• Strong background in incident management and escalation with tools like ServiceNow and Jira.
• Proven ability to manage production issues, triage severity levels, and oversee infrastructure operations.
• Excellent leadership skills, including coaching, team performance management, and resource planning.
• Effective communication and collaboration with cross-function teams and stakeholders.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now