OR1 Performance Support Service Coordinator
Location: Stafford, CA
Job Type: contract
Company: IDR
Category: All Other
Job Description Apply Now
IDR is seeking an OR1 Performance Support Service Coordinator to join one of our top clients in Stafford, TX. This role is pivotal in ensuring seamless communication and coordination between logistics and field technicians, focusing on the efficient return and processing of materials. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the OR1 Performance Support Service Coordinator:
• Serve as a liaison between logistics and field technicians to ensure timely return and processing of unused or damaged materials, including managing all necessary documentation.
• Maintain and update return logs weekly, collaborating with logistics teams to ensure accurate processing.
• Resolve transaction errors in SAP and CRM related to inventory management and support invoicing activities for field work orders.
• Assist with monthly audits and reconciliation of field-based storage locations, and support service operations with ad hoc projects.
• Act as a backup for the Service Coordinator during high demand periods, vacations, and other absences.
Required Skills for OR1 Performance Support Service Coordinator:
• 3-5 years of experience in a service-related business utilizing CRM systems like Salesforce or Service Max.
• Proficiency in SAP logistics, purchasing, inventory management, and invoicing modules.
• Strong interpersonal skills and the ability to thrive in a fast-paced environment with shifting priorities.
• Familiarity with Microsoft Office Suite, including Outlook, Teams, Excel, Word, PowerPoint, and SharePoint.
• Experience with web-based reports such as Fiori, BI, and Hanna.
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization
Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
#LI-Hybrid
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.