Public Relations Administrative Coordinator

Title: Public Relations Administrative Coordinator
Location: Fort Detrick, MD (Onsite)
Terms: Full-Time
Clearance: U.S. Citizenship required with the ability to obtain and maintain a Federal Public Trust clearance
Travel: 0–25%

RESULTS. INNOVATION. VALUES. ACCOUNTABILITY.

That’s RIVA.

We’re a mission-driven IT services company and systems integrator supporting digital transformation and modernization for Federal government agencies. Since 2009, we’ve partnered with our customers to solve complex challenges through smart, practical innovation to deliver real outcomes where they matter most. Our teams are made up of industry-leading experts who are passionate about doing great work and making a difference. We don’t just develop solutions—we support efforts that strengthen communities and serve the public good.

RIVA’s culture is built on four core values: Results, Innovation, Values, and Accountability (R.I.V.A.). They guide how we work, how we collaborate, and how we measure success. Our employee-first approach is rooted in trust, ownership, and meaningful work. By investing in our people and fostering a flexible, supportive environment, you will have the opportunity to grow your skills, contribute ideas, and make an impact from day one—all while building a career that lasts.

Program Overview

RIVA Solutions supports the Defense Health Agency (DHA) Strategic Communications mission by delivering comprehensive Public Affairs and communications coordination services. This program enhances operational efficiency within the Public Affairs Office (PAO) by managing communications workflows, media inquiries, reporting, and stakeholder engagement in accordance with Department of Defense (DoD) standards and federal Public Affairs guidance.

The effort focuses on ensuring accurate, timely, and compliant communication processes while maintaining high standards of professionalism and operational excellence within a fast-paced federal environment.

Position Overview

RIVA Solutions is seeking a Public Relations Administrative Coordinator to serve as the organizational and administrative hub for the DHA Public Affairs Office (PAO) at Fort Detrick, MD.

This role manages centralized communications workflows, oversees inquiry tracking, and provides high-level administrative and operational support to ensure the PAO functions effectively and efficiently. The position requires exceptional organization, professionalism, discretion, and the ability to manage high volumes of information in a structured, compliance-driven environment.

The ideal candidate is detail-oriented, proactive, and capable of maintaining workflow visibility while supporting leadership and cross-functional communication coordination.

Core Responsibilities

PAO Communication Management

• Manage and monitor the PAO email inbox, ensuring all incoming inquiries are logged, tracked, and routed appropriately
• Coordinate timely responses to external inquiries in accordance with established Public Affairs timelines
• Maintain visibility into inquiry status and proactively follow up to ensure completion
• Ensure all communications align with DoD/DHA Public Affairs policies and professionalism standards

Administrative & Operational Support

• Provide day-to-day administrative support to the PAO team, including scheduling and workflow coordination
• Maintain organized records of inquiries, responses, and communications for reporting and audit purposes
• Develop and maintain tracking tools (logs, dashboards, metrics reports)
• Support document management and version control of PAO materials

Coordination & Stakeholder Engagement

• Serve as a central coordination point between PAO staff, leadership, and external stakeholders
• Assist in preparing standardized correspondence and response templates
• Coordinate internal reviews and approvals to ensure quality and compliance
• Support cross-functional collaboration to align communications with organizational priorities

Process Improvement & Reporting

• Identify opportunities to enhance communication workflows and tracking processes
• Generate routine reports on inquiry metrics and response timelines
• Assist in maintaining and updating standard operating procedures (SOPs)

Minimum Qualifications

• Bachelor’s Degree in Communications, Public Relations, Journalism, English, or related field
• Minimum 3+ years of professional experience in communications, administrative coordination, or related field
• Experience supporting DoD, DHA, or federal Public Affairs environments
• Strong organizational and time management skills
• Excellent written and verbal communication skills with high professionalism
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word, Teams) and collaboration tools
• U.S. Citizenship required with the ability to obtain and maintain a Federal Public Trust clearance

Preferred Qualifications

• Experience supporting federal or government Public Affairs environments
• Familiarity with tracking systems, shared drives, and records management practices
• Experience managing high-volume inbox or centralized communications workflows
• Understanding of Public Affairs processes and communication protocols

Salary

Salary: $100,000 a year with benefits 

RIVA Benefits

• Health, Dental, and Vision Coverage
• Life Insurance
• Retirement Benefits / 401(k) with company matching
• HSA/FSA Spending Accounts
• Long- and Short-Term Disability
• Pet Insurance
• Wellness Program Initiatives
• RIVA Flex
• Additional Workplace Benefits

Equal Opportunity Statement

RIVA Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), sexual orientation, gender identity, national origin, age, disability, veteran status, or any protected class.

If you need a reasonable accommodation to search for a job opening or to submit an online application, please email accommodations@rivasolutionsinc.com. Only messages left for this purpose will be returned.