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Service Desk Analyst

Location: Fountain Valley, CA

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a Service Desk Analyst to join one of our top clients for an opportunity in Fountain Valley, CA. This role involves providing technical support for end-users, focusing on PC hardware, Windows OS, and desktop applications within a healthcare enterprise. The company is committed to delivering first-tier technical assistance to ensure seamless operational workflows.

Position Overview for the Service Desk Analyst:

• Provide technical assistance and support for desktops, laptops, servers, network connectivity, business applications, and voice-over-IP systems.
• Resolve Service Desk Tier 1 incidents or escalate complex issues to Tier 2 and Tier 3 support teams.
• Document incidents, requests, and end-user needs accurately while following established SLAs.
• Demonstrate attention to detail and ability to assess and adjust support based on user’s technical understanding.
• Understand and follow standard Service Desk operating procedures to maintain service quality.

Requirements for the Service Desk Analyst:

• Minimum of three (3) years’ experience supporting PC hardware, Windows OS, and desktop applications.
• Proven ability to assess issues and tailor assistance based on end-user’s technical competence.
• Demonstrated competence in Service Desk operations, workflows, applications, and IT systems.
• Effective communication skills, both oral and written, to achieve service goals.
• Ability to gather data, prepare detailed reports, and resolve Tier 1 Service Desk incidents.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Onsite All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now