Staff AWS Connect Developer
Location: Englewood, CO
Job Type: contract
Company: IDR
Category: Development and Architecture
Job Description Apply Now
IDR is seeking a Staff AWS Connect Developer to join one of our top clients in Denver, CO. This position is perfect for a technical expert with a strong background in AWS Connect architecture and development. If you're passionate about building scalable, integrated contact center solutions using the latest AWS technologies, and you're eager to work in a collaborative and innovative environment, apply today!
Position Overview/Responsibilities for the Staff AWS Connect Developer:Design and implement AWS Connect contact flows, including IVR menus, call routing, and backend integrations.
Configure AWS Connect instances, queues, phone numbers, and custom contact attributes based on business needs.
Develop Lambda functions (in JavaScript or C#) to support dynamic call routing, backend operations, and API-based integrations.
Create serverless solutions using AWS Lambda for data processing, database operations, and business logic execution within contact flows.
Integrate AWS Connect with services such as DynamoDB, S3, Lex, and other AWS tools to enhance performance and capabilities.
Set up and manage AWS API Gateway for exposing Lambda functions via RESTful APIs, including authentication, rate-limiting, and security configurations.
Monitor system performance using AWS CloudWatch; identify and implement optimizations for call flows, routing strategies, and scalability.
Document technical designs, code, deployment steps, and best practices to ensure repeatable and secure implementations.
Collaborate cross-functionally with developers, architects, product owners, and business stakeholders to gather requirements and deploy solutions.
Provide troubleshooting support and continuous improvements for AWS Connect infrastructure and custom Contact Control Panels (CCPs).
Stay up to date with the latest AWS Connect best practices, tools, and industry trends.
6+ years of experience in AWS Connect design, development, and implementation.
Deep expertise in AWS services including Lambda, DynamoDB, S3, IAM, CloudFormation, and CloudWatch.
Proficiency in JavaScript, Python, Java, or React.
Experience with IVR systems, telephony integrations, and advanced contact routing strategies.
Strong understanding of RESTful APIs, web services, and microservices architectures.
Excellent troubleshooting skills and ability to debug complex cloud systems.
Effective communication skills and ability to collaborate with both technical and non-technical teams.
Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).
AWS Certifications (e.g., Solutions Architect, Developer).
Experience with CI/CD pipelines and DevOps practices.
Familiarity with custom CCP development and deployment.
Competitive compensation package
Full Benefits: Medical, Vision, Dental, and more!
Opportunity to work with a top-tier, innovative organization
Collaborative and forward-thinking team environment
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row
Compensation Details: $78-84.50/hr based on experience
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.