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Technical Support Engineer - Automation

Location: Orlando, FL

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a Technical Support Engineer - Automation to join one of our top clients for an opportunity in Orlando, FL. This role involves providing advanced technical support for complex electro/mechanical equipment, computer systems, and networked systems within a dynamic and innovative environment.

Position Overview for the Technical Support Engineer - Automation:

• Provide technical support to field engineers, technicians, and product support personnel addressing complex system issues
• Troubleshoot and debug hardware, software, and network-related problems in highly technical environments
• Collaborate with design and software engineering teams to report bugs and reliability concerns
• Support customer installation, training, and ongoing technical assistance
• Interact directly with customers/users possessing technical backgrounds on sophisticated systems

Requirements for the Technical Support Engineer - Automation:

• At least a Bachelor's Degree in a related field
• 2+ years' professional experience debugging JavaScript or Java code
• Experience supporting customers and/or end-users from a technical standpoint, including reporting issues to engineering
• Strong experience supporting network issues and handling OS administration
• Experience supporting ServiceNow platforms

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Hybrid  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now